Who We Are
Office Group NZ operates Office.101, a premium coworking and serviced office space located at 101 Station Road, Penrose, Auckland 1061, New Zealand. This policy explains how we collect, use, hold, and share your personal information in accordance with the New Zealand Privacy Act 2020, including where we collect personal information about someone from another source.
Information We Collect
Personal & Contact Details
- Full name and contact details, including email address and phone number.
- Company information, including company name, registration number, and GST number where relevant.
- Profile information you provide, such as photo, job title, and bio.
- Website enquiry form submissions.
Financial Information
- Payment and billing details.
- Bank account details for direct debit arrangements.
- Invoicing and transaction history.
Building & Security
- CCTV footage within common areas.
- Building access logs.
- Booking and event attendance records.
How We Collect Information
- Directly from you when you submit a website enquiry, book a tour, book Studio.101, contact us, or otherwise communicate with us.
- From third parties such as a colleague, employer, referrer, or other person acting on your behalf where permitted.
- Automatically through website technologies such as cookies, analytics tools, and server logs.
Indirect Collection and IPP 3A
In some cases, we may collect personal information about you from someone else rather than directly from you. For example, this may happen where a colleague, employer, assistant, or other representative submits an enquiry or booking that includes your details.
Where required by the Privacy Act 2020, we will take reasonable steps to make the individual concerned aware that we have collected their information, why we collected it, who we may share it with, and their rights to access and correction, unless an exception under the Act applies.
If you provide us with someone else's personal information, you should only do so where you are authorised or it is otherwise appropriate to provide it.
Why We Collect It
- Responding to enquiries and arranging tours or bookings.
- Membership administration and onboarding.
- Building security and safety.
- Billing and payment processing.
- Communications about your membership or enquiry.
- Facility management and maintenance.
- Community features, including member directory, events, and noticeboard.
- Improving our services.
How We Use Your Information
We use your information only for the purposes described above. We will not use your personal information for any other purpose without your consent, unless required or permitted by law.
Who We Share It With
We may share your information with trusted service providers and other parties where reasonably necessary for the purpose it was collected, including GoCardless for direct debit payment processing, PandaDocs for electronic signature of agreements, Resend for email communications, and Supabase for secure data storage.
We may also share information with professional advisers, emergency services, regulators, or other parties where required or permitted by law.
We never sell your personal information to third parties.
How Long We Keep It
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and for a reasonable period after your membership ends. Financial records are retained for 7 years as required by NZ tax law.
Your Rights Under the Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have the right to request access to your personal information, request correction of inaccurate information, ask us whether we hold personal information about you, and lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy.
Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes secure building access, encrypted data storage, and access controls on our systems.
Contact Us
For privacy queries or to exercise your rights, contact Office.101 at info@office101.co.nz, phone 021 245 3417, or visit 101 Station Road, Penrose, Auckland 1061.
You can also contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.