Help & FAQ
Find answers to common questions about Office.101.
Getting Started
What's included in my membership?
Your membership includes 24/7 access to your dedicated workspace, high-speed internet, shared kitchen and break lounge, meeting room access, daily cleaning, mail handling, and secure key fob entry. All utilities are covered in your weekly rate.
How does building access work?
You'll receive a secure key fob that gives you 24/7 access to the building and your office. The main entrance and your office door are both key fob operated. Lost fobs can be replaced — just contact us.
What's the minimum contract length?
We offer flexible terms starting from a minimum 3-month commitment. After the initial term, your membership continues on a rolling basis with 30 days' notice required to exit.
How do I get started?
Simply submit an enquiry through our website or book a tour. We'll show you around, discuss your needs, and find the perfect space. Once you're ready, we'll handle the paperwork and get you set up quickly.
Facilities
Is parking available?
Yes! We have free on-site parking for tenants. Additional parking is available on Station Road and surrounding streets. If you need a dedicated car park, let us know during onboarding.
What kitchen facilities are available?
Our shared kitchen includes a fridge, microwave, toaster, kettle, and dishwasher. Tea and coffee are provided. Please label your food and keep the space tidy for everyone.
How do I book a meeting room?
Meeting rooms can be booked through your member portal. Simply select the date, time, and room. Meeting room access is included in your membership at no extra charge.
Is there printing available?
Yes, we have a shared printer/scanner available in the common area. Reasonable personal and business printing is included in your membership.
Billing
When am I charged?
Invoices are generated weekly and collected via direct debit (GoCardless). Your first invoice will be generated after your payment mandate is set up during onboarding.
What payment methods are accepted?
We use GoCardless for direct debit payments from your bank account. This is set up during onboarding and payments are collected automatically each week.
What if I have a billing question?
Contact us at info@office101.co.nz or call 021 245 3417. You can also view your invoices and payment history in the member portal.
Studio.101
How do I book Studio.101?
You can book Studio.101 online through our booking form at /book-studio or call us directly at 021 245 3417. We'll confirm availability and arrange payment.
What's included in a Studio.101 booking?
Your booking includes the full boardroom setup: 12-person table, 4K presentation screen, video conferencing capability, dual whiteboards, air conditioning, and complimentary tea and coffee.
What is the cancellation policy?
We require 24 hours' notice for cancellations. Cancellations made less than 24 hours before the booking may be charged in full.